Privacy

When online forms are available and you submit a stay request, the website sends your name, email address, optional phone number, requested home, dates, guest count, and anything you add to your note. A general inquiry or returning-guest note sends the contact information and message you choose to provide.

Please do not include payment-card information, health information, information about children, or other sensitive personal details in an open message field.

Our hosting, form-delivery, security, and website-insights providers may process basic technical information such as device type, browser, IP address, pages requested, interactions with site content, and security events when needed to deliver, protect, and improve the website.

Microsoft Clarity helps us understand aggregated activity through tools such as heatmaps and session recordings. Information entered in inquiry forms is masked from these recordings, and we do not intentionally use Clarity to collect payment information or the contents of form fields.

For up to 30 minutes in the current browser tab, we retain bounded campaign codes, the public landing page, and a referring website domain. If you submit an inquiry, these details help us understand how you found us and are saved with the inquiry. We do not retain referring-page query strings, advertising click identifiers, or form contents in this browser record. Blocking browser storage does not prevent an inquiry.

The Guidebook can save favorites in your browser's local storage. Those saved places stay on that device unless you clear them; they are not added to a booking request automatically.

We use information you provide to respond to questions, review stay requests, communicate about availability and rates, prevent abuse, and operate the website. The current forms do not enroll you in marketing messages.

HostDirect stores inquiry and stay records using Supabase and sends operational messages using Resend. Formspree processes and forwards form submissions that use our form-delivery route. Cloudflare Turnstile processes technical information used to distinguish people from automated abuse. If payment is separately enabled for an approved stay, Stripe processes payment details; do not send card or bank details through an inquiry form. Microsoft Clarity processes website interaction and technical information for session analytics. Our website host also processes requests needed to serve and protect the site. These providers operate under their own documented terms.

The Explore and Guidebook pages link to independent websites and map services. Their privacy practices are governed by their own notices.

Skaneateles, LLC keeps completed or declined inquiries for up to 24 months and abandoned or incomplete inquiries for up to 90 days, unless a longer period is reasonably required for legal, accounting, security, or operational purposes. Provider copies and service logs may follow the provider's own retention schedule.

You can remove Guidebook favorites by clearing saved places in the Guidebook or clearing local site data in your browser. To ask about, correct, or request deletion of information you shared with us, email hello@skaneateleslanding.com. We handle verified requests subject to legitimate required record retention.

Skaneateles, LLC is the operator and inquiry-retention owner for Skaneateles Landing.